3 Things to Do When You’ve Dropped the Ball for a Client

By Danny Rohrdanz

December 14, 2015

Let’s face it: we’re not perfect. Mistakes happen.

Here at Yellow Leaf Marketing, we take the responsibility of serving our clients very seriously. We aim to provide the best possible care of their digital assets. But because we’re human, mistakes are bound to happen.

So what’s the best way to react when you’ve made a mistake? Check out our list of 3 Things to Do When You’ve Dropped the Ball for a Client:

3 Things to Do When You’ve Dropped the Ball for a Client

  1. Own it: First and foremost, it’s important that you take responsibility for the mistake that was made. As the business owner/CEO, it’s your job to own up to the mistake–regardless of who on your team slipped up. Business leaders should not only take credit for their team’s successes, but also their team’s failures.
  2. Apologize for it: Next, be sure to deliver a sincere and heartfelt apology as soon as you possibly can. Whether it’s in person or over the phone, it’s crucial that you respond quickly and authentically.
  3. Make Adjustments: And finally, bring your team together to brainstorm different systems that can be put in place to ensure the same mistake won’t happen again. Learning from your mistakes and making adjustments is the best way to handle dropping the ball.

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